Our Policies

  • The parent or legal guardian is responsible for
    payment at the time of the visit.
  • For patients not accompanied by parents or legal guardian, written permission to treat
    the child is required before any treatment can be given.
  • We do not accept patients who choose to deviate from or refuse the CDC’s recommended vaccination schedule.


  • We accept VISA, MASTERCARD, cash or checks. Positive ID is requires for all credit card or check payments. There is a $25 fee for all returned checks.
  • Patients that pay in full at the time of service will receive a 25% discount. You may then file a claim directly to your insurance company.


  • It is your responsibility to ascertain that your medical provider is a participating provider with your insurance company.
  • If we are not in the network with your insurance company, you are responsible for filing the claim with your insurance company, and payment is due at the time of service.
  • A current insurance card and positive identification is required at each visit.
  • Failure to provide the required information will result in forfeiture of the scheduled appointment unless cash or credit card payment can be made for the total charges of the visit.
  • You are responsible for verifying your insurance benefits and coverage prior to any visit so that you are not billed for unanticipated charges. Some insurance companies do not cover routine and non-routine services.   Non-covered services will be billed directly to the patient. (Common exclusions:  Vision Screens; After-Hour Phone Calls; Saturday surcharge of $40).
  • All outstanding balances that have not been paid within 60 days will be billed to the patient and must be paid by 90 days from the date of service regardless of the insurance status.
  • Unpaid patient balances older than 90 days will be turned over to our collection agency.



  • We attempt to make reminder calls for well visits, but it is ultimately your responsibility to remember appointments.
  • Cancellations require 24-hour prior notice.
  • Cancellations with less than 24-hour notice and missed appointments will be assessed a $25 fee.
  • We schedule well checks at least one month ahead.



After Hour Phone Calls


  • Monday - Friday after 4:30pm, weekends and holidays.
  • There is a $35 charge for after-hour doctor consultations and a $25 charge for nurse calls provided by the SetonCallCenter. We will bill you for this charge which you may then file with your insurance company. After-hours calls might or might not be covered under your policy.




Nondiscrimination and Accessibility Requirements



View map and directions to our location and office hours.

12201 Renfert Way
Suite 110
Austin, TX 78758

P: (512) 491.5125
F: (512) 491.8521

1401 Medical Parkway, Bldg B
Suite 100
Cedar Park, TX 78613

P: (512) 259.0900
F: (512) 259.0949


709 South Bagdad Road
Leander, TX 78641

P: To be announced! 

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7:45 a.m - 4:30 pm M-F Click Here

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